New Communication and Feedback Initiatives to Strengthen Support for Supported Employment Programme Participants

The Supported Employment Programme Team, under the Ministry of Equality, Employment, Culture and Tourism, has introduced a number of new initiatives aimed at strengthening communication, improving engagement and ensuring that participants and placement providers receive ongoing support throughout the programme.

A dedicated WhatsApp contact number has been established exclusively for individuals enrolled in the programme, providing participants with a direct, accessible and convenient communication channel through which they can raise work-related queries, seek advice or report any concerns or issues arising during their placements.

An information leaflet containing the dedicated WhatsApp number, together with other useful contact details, will also be made available to all participants. Copies can be collected from the Programme Offices.

In addition, online feedback forms for placement providers will become a compulsory part of the programme, with employers required to complete these at regular intervals. This will provide an opportunity for placement providers to share their experiences, highlight any challenges and provide valuable feedback on participants’ progress, development and overall placement experience.

To further enhance accessibility and direct engagement, the Programme Team has introduced quarterly walk-in clinics. These sessions give participants the opportunity to meet with members of the team, seek guidance, discuss any concerns and receive support in relation to their placements.

These initiatives form part of the Ministry’s ongoing commitment to strengthening the Supported Employment Programme, identifying potential issues at an earlier stage, improving communication and ensuring that both participants and employers receive the appropriate guidance and support.

The Supported Employment Programme Team also welcomes enquiries from businesses and organisations interested in becoming placement providers and contributing to the creation of meaningful employment opportunities.

Organisations wishing to find out more or express an interest in collaborating with the programme are encouraged to contact supported.employment@gibraltar.gov.gi.

Minister for Equality, Employment, Culture and Tourism, the Hon Christian Santos GMD MP, commented:

“The Supported Employment Programme plays a vital role in helping individuals develop their skills, build confidence, increase their independence and access meaningful employment opportunities.

“It is essential that participants feel supported throughout their placements and that employers receive the appropriate guidance and assistance. By strengthening our communication channels and introducing more structured feedback mechanisms, we can better understand individual needs, address challenges promptly and continually improve the programme.

“I would also like to thank our existing placement providers for their continued commitment and support and encourage more businesses and organisations to get involved. Their participation is invaluable in creating opportunities, opening doors and helping individuals reach their full potential.”